Privacy Policy


This Privacy Policy describes the personal data collected or generated (processed) when you interact with through our websites, digital experiences, mobile applications , stores, events, or any of our other products or services, all of which are part of's Platform ("Platform," the "Site" or "we"). It also explains how your personal information is used, shared and protected, what choices you have regarding your personal information, and how to contact us.

We may update this Privacy Policy from time to time to reflect, for example, changes to our services or for other operational, legal reasons.

What data and why?

When you order something through the Platform or subscribe to one of our newsletters, we receive your personal data such as your name, address, email, phone number and possibly some other data if you have entered it such as:

  • login and account information, including name, password and unique user ID;
  • personal information, including gender, place of residence, date of birth and purchase history;
  • payment or credit card information
  • personal preferences, including, for example, a wish list and marketing and cookie preferences.

Most of the personal data we collect is used to process your order of our products to fulfil the (purchase) agreement. We need your data for the:

  • Order and payment process;
  • Delivery of the order;
  • Informing you about your order (by e-mail);
  • Returning, exchanging or guaranteeing the order;
  • Processing any refunds;
  • Supporting our customer service team with any questions.

We also use your information to provide you with a good (customer) service. For example, we look at your order history in your online account on the Platform or your visit to We use your order history for the user friendly design of our websites and in our communication through newsletters and digital marketing channels.

The Platform is not intended for persons under the age of 18. We do not intentionally collect personal data from children. If you are the parent or guardian and believe that your child has provided us with personal data, please contact us through Customer Service to request deletion of this data.


Some employees of need access to your personal data, for example to ship your order.

Employees only have access to your data when strictly necessary. Furthermore, all your data is well secured. Passwords are encrypted and therefore not visible to employees or third parties and all our systems have access control. Any test environments of our systems do not contain personal data.

 We have a number of partners with whom we work. For example, we send our packages via mail carriers (including DHL, PostNL) and the payment or refund of your order is processed by payment processors (banks or credit card companies).

 We also have a number of other parties with whom we collaborate, such as IT suppliers, accountants and marketing partners. To ensure that your data is in safe hands with these parties, we have so-called "processor agreements". In these processing agreements we specify the purpose of processing your data and make arrangements regarding, for example, the retention period of your data. Until a processing agreement is signed, a partner will not receive any personal data from us. This is to ensure that your data is not disclosed or used for purposes for which you have not given permission.

 Legal Basis

In order to process your personal data, we rely on certain legal grounds, depending on how you use our Platform.

  • When you purchase products from our Platform, we need your personal data to perform our contract.
  • We also invoke other legal grounds, such as our legitimate interests as a business to process information about the effectiveness of our marketing campaigns, our products, services, events and other promotional initiatives; to operate, improve and maintain our business, products and services; to protect our rights, property or safety or those of others; and for general research and analysis purposes.
  • We also process your personal data to comply with any legal obligations.

 By using our services and agreeing to the Terms and Conditions, you explicitly consent to the use of this personal data. 

 Deletion & rights

We keep information about our customers for a maximum of several years. Every year we review which data we are 'allowed' to keep and thus delete data we no longer need. Of course, we also remove all your data when you request this. You always remain the owner of your personal data.

 Right to information

You are entitled to a clear explanation of how we handle your personal data. We do this as well as possible through the information on this page, but of course you can contact our customer service if there are any questions regarding the security of your personal data.

 Right of access

Would you like to see the information we have collected from you? You can request this in writing to our customer service department.

 Right of correction

Is the information no longer correct? Then you have the right to have it changed or supplemented. You can request this in writing to our customer service.

 Right to object

If you do not agree with the way we handle your data, you can let our customer service know. We will then adapt the way we process your data to your wishes.

 Right to be forgotten

You have the right to ask us to delete any data we have collected from you. We will delete all data that can be traced back to you when you request this in writing via our customer service.

 Customer service/questions/complaints:

Do you have questions or complaints regarding our privacy policy or the processing of your data? Please contact our customer service. We will help you as best we can with all your questions about your privacy. If, unfortunately, you still cannot come to an agreement with us, you can contact the personal data authority.

 Contact us via

Spanish Hands Ltd, Unit 4a Liddesdale Road, Hawick, TD9 0BN, United Kingdom


A cookie is a small amount of information that is downloaded to your computer or device when you visit our Platform/websites. We use a number of different cookies, including functional, performance, advertising and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information every time you return to the site or scroll from one page to another. Cookies also provide information about how people use our website, such as whether it is their first visit or whether they are a frequent visitor.

 For more information about cookies and your consent, please visit our cookie policy.

How long a cookie stays on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies stay until you stop browsing and persistent cookies stay until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they were downloaded to your device.

You can control and manage cookies in several ways. Please note that deleting or blocking cookies may adversely affect your user experience and parts of our website may no longer be fully accessible.

Most browsers accept cookies automatically, but you can choose whether or not to accept cookies through your browser's controls, often found in the browser's "Tools" or "Preferences" menu. More information on how to change your browser settings or how to block, manage or filter cookies can be found in your browser's help file or through sites such as:

Version: 12 December 2023